Our normal week in the shop is just that - normal. Flowers come in, orders come in, orders are made up and delivered. All usually without fuss or any problem, all sent out to happy customers.
Not this week. The four weekend weddings went OK and the normal orders went OK
The main problem was two unhappy customers in one week. What did we do wrong? - nothing, except tell the truth! We don't like having unhappy customers, we go out of our way to try and help but sometimes it just doesn't work
Customer 1. Wanted to send someone some Red Freesia. This is a request we often get, and why not, you can find a number of adverts for sending Red Freesia on the Internet so they must be available, yes?? Well not quite. The freesia commercially available to florists may be called Red but are more orange than red. Here are a couple of photos of what is refered to as Red Freesias


We prefer that our customers are fully aware that they are not a true Red but this is not always accepted and they insist that there are Red Freesias.available So one unhappy customer. Perhaps its us, are we colour blind? Try as we may we cannot really call these red. we have over 100 years experience between us and we havent as yet seen a true Red Freesia. What do we do? go with the flow and pretend they are red or continue to try and advise our customers accordingly??
Customer 2. Wanted Blue Gerbera. She had seen them on the Internet so knew they were available. We informed her that sorry there is no such thing as a Blue Gerbera. Here is what we found on the Internet.
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The first two are paintings the other is a cut flower which has been dyed blue!!